Organizations with a Synology NAS on a managed plan from SkyCamp Technologies are already protected against SynoLocker. No further action is required.
Organizations and individual users of Synology NAS devices should check to make sure that they are running the latest version of the Synology NAS OS – DSM. Synology is advising users to update to DSM 5.0, or one of the following versions if the device does not support DSM 5.0:
- DSM 4.3-3827 or later
- DSM 4.2-3243 or later
- DSM 4.0-2259 or later
- DSM 3.x or earlier is not affected
SynoLocker will encrypt files on a Synology NAS and prevent users from accessing their data unless they pay to have the files decrypted. At this time, the only fix for an infected Synology NAS is to rebuild the NAS and restore data from a clean backup.
Users can protect their Synology NASes by backing up their data to an external hard drive or using SkyCamp Tech’s Cloud Backup solution to backup data to an offsite location.
If your device has already been infected with SynoLocker and you need help restoring your device, please let our Support Team know.